Lost & Stolen Credit Cards & Mobile/Cellular Phones in Spain

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Lost & Stolen Credit Cards & Mobile/Cellular Phones in Spain

Lost or Stolen Credit Cards

If your Spanish credit card is lost or stolen, immediately call one of the numbers below to cancel it. If stolen, you will also need to report the theft to the police.

• American Express - Tel: 915 720 303 
• Mastercard - Tel: 900 971 231 
• Diners Card - Tel: 915 474 000 
• Visa - Tel: 900 991 124 

Lost Travellers Cheques 

• Thomas Cook - Tel: 900 994 403 

Lost or Stolen Mobile/Cellular Phones

If a mobile cellular telephone is lost or stolen, call the service provider and give them the IMEI number and the telephone number. The service will be suspended and the telephone blocked. If the phone has been stolen, make a declaration at the nearest police station. The police will require the IMEI number.

When buying a Spanish mobile cellular telephone, the phone will come with:

• A SIM card with your telephone number. Access can be protected by personalising the card with a 4-digit PIN code
• An IMEI number. This is the mobile phone's unique identification number and belongs to the handset

This code is written on the paperwork when the phone is purchased. Note it down and keep separate from the mobile.

• To find the IMEI number, enter *#06# on the keypad

The number to call to reach the different operators are the following:

• Vodafone - Tel: 607 123 000
• Orange España - Tel: 656 001 470
• Telefónica - Tel: 1485
• Happy Movil - Tel: 902 007 599

Further Information

• AngloINFO INFOrmation Page: Emergency telephone numbers in the Balearics